My girl is stuck in 'Loading' and can't find an opponent.

Lauren -

Sometimes girls can get stuck in loading when participating in the Fashion Showdown. The girl should become unstuck when the match timer expires, which can take up to a few hours. If this issue has caused you to lose Diamonds on entrance fees and boost purchases, please let us know and we will be happy to return your entrance fees to your account so you can submit an alternate girl.

**When submitting a request to refund your entrance fees for this issue, please include both your Support ID and a screenshot of your girl stuck in loading in order to receive your credit.

You can submit a request using the link below:

https://pocketgems.zendesk.com/hc/en-us/requests/new

Have more questions? Submit a request

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