I bought passes and didn’t get them! How can I get these passes?

Liz -

If you have issues receiving passes in your game, you can contact support by doing the following:

  1. Go into your app.
  2. Find the "Read" tab at the bottom of the app (there will be a Write tab and a Friends tab, too). 
  3. Scroll to the bottom of the "Read" tab in your Episode app, tap "Tap for Support and Legal Information" and "Contact Support."  This will take you to a page where you can submit a ticket about your missing passes. 
  4. Be sure and include your Support ID when you submit a ticket - we can't credit your game without it! To learn how to find your Support ID check here.
  5. If you used Google Wallet or Amazon, please be sure to also include the email address associated with those accounts.
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