Crashes

Wilson -

My game crashed, what do I do? Please submit a support ticket with your Support ID, details of the steps leading up to the crash, how many times this has occurred before, any any other detail you believe will assist our team in fixing the issue.
My game crashes in CoS. We're aware of several issues causing crash problems for players in City of Secrets and the team is working to resolve these issues. Please note however, that some of these issues are interconnected and we would like to have a more comprehensive fix. We thank you for your patience in the meantime!
My game shows a black screen, but i can hear the music in the background. Black screen issues are a known bug affecting users with Samsung Galaxy S6 and S6 Edge devics. We believe this is a hardware and memory issue with that particular line of devices.
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