How Do I Get a Refund for My Purchase?

Jesse -

To request a refund on a inadvertent purchase you will need to contact Apple, since the purchases are made through iTunes.

Here how to submit a refund request:

1) Find your in-app purchase records. Check your email for iTunes receipts or use a computer to sign in to your iTunes account and view your Purchase History. Here is a link that will help you locate your in-app purchase records: http://support.apple.com/kb/ht2727?cid=CDM-US-DM-P0015957-321943&cp=em-P0015957-321943&sr=em

2) Use this link to submit your refund request to Apple. https://getsupport.apple.com/ServiceOptionAction.do

3) Provide the requested information and enter "Refund" in the Details section

4) You will be prompted to send Apple a support e-mail; please let them know what happened and that Pocket Gems approves this request for a refund.

Have more questions? Submit a request

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