How Do I Get The Currency That I Paid For But Didn't Get?

John -

Sometimes it can take a day or so for your currency to appear in your game. If you still haven't received your purchase after waiting, please submit ticket to us by clicking the "Contact Support" button above. Make sure to include your Android ID so we can help you resolve this issue much quicker.

Here's how you can find your Android ID:

  1. Go to your app store, install the free app titled "Android System Info" and follow these instructions:

  2. Launch the app

  3. Tap "System"

  4. Tap "OS"

  5. That will drop a box with your Android ID#. Please attach that number to your support ticket so that we can credit your game.

Have more questions? Submit a request


  • 0

    I purchase .99 for crystals and 1.99 for more crystals. On 2 separate days

  • 0

    Made an in app purchase of rubies, and AGAIN, on now a THIRD separate occasion, it tells me it didn't confirm my purchase, please close the app, and try Android I.D. is 1a14e6b1c6bb6b3c
    V.3.20005-84,0 PG5RELE
    please rsvp, as it took almost a week last time. Thank you

  • 0
    Eleanor Fletcher

    This happened to me but I'm on apple and I can't download the app suggested. I don't know if this code will help?


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