To locate your Support ID, simply:
1) Launch your game
2) Tap the "Menu" box in the lower right corner of your Animal Voyage game.
3) Tap the "Settings" gear icon and send us your Support ID.
If you can't open your game, here's how you can find your Support ID:
1) Tap the 'Settings' on your device
2) Scroll down to the game you are having issues with
3) Tap on the game you are having issues with
4) Copy / Paste your Support ID to your support ticket