My game crashes on/after the loading screen, why?

John -

Pocket Gems is always working to provide users with the best gaming experience possible. There are some issues with lower end devices such as iPod 3G/2G/4, iPhone 3G, iPhone 4, iPad 1, iPad 2 and iPad Mini that cause the game to crash. If you are using a higher end device and having issues crashing please try to delete all processes running on your device by double clicking the home button and delete all the processes running. If that does not resolve your issue, please submit a ticket to our support team about your exact issue. 

Please do not attempt to troubleshoot this error by deleting and reinstalling the game unless advised to by a Player Experience Specialist. Doing so can result in losing all progress made in your game. 

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